Payment Information

At Ognee, we are committed to providing a clear, convenient, and secure checkout experience. This Payment Information page explains the payment methods available on ognee.com, how payments are processed, when charges may appear, and what to do if you experience a payment issue.

1. Accepted Payment Methods

Ognee currently accepts the following payment methods:

• PayPal
• Credit Card

The payment methods available for your order will be displayed during checkout. Please use one of the payment options shown on the checkout page to complete your purchase.

The specific credit card brands available for your order will be displayed in the secure credit card payment section at checkout.

We do not accept payment by cash, personal check, bank transfer, or cash on delivery unless such an option is specifically displayed during checkout.

2. Payment Currency and Order Total

Prices on the Ognee U.S. website are displayed in U.S. dollars (USD).

Before you submit your payment, the checkout page will clearly display the applicable:

• Product subtotal;
• Promotional discounts;
• Shipping charges, if any;
• Applicable taxes, if any;
• Final order total.

Please review the final order amount carefully before placing your order.

If your credit card or PayPal account uses a currency other than U.S. dollars, your bank, card issuer, or PayPal may apply a currency conversion rate or an international transaction fee. These rates and fees are determined by the applicable payment provider and are not controlled by Ognee.

3. Paying with PayPal

To pay with PayPal:

1. Add your selected products to the shopping cart.
2. Proceed to checkout.
3. Select PayPal as your payment method.
4. Follow the PayPal instructions to review and authorize the payment.
5. Return to the Ognee website and wait for the order confirmation page to appear.

Your order is considered successfully submitted only after an Ognee order confirmation page is displayed and an order number has been issued.

Please do not close or refresh the payment window while your PayPal payment is being processed.

4. Paying by Credit Card

To pay by credit card, select the credit card payment option during checkout and enter the requested information, including:

• Cardholder name;
• Card number;
• Expiration date;
• Card security code;
• Billing address.

Please make sure that the billing information you provide matches the information registered with your card issuer.

Your bank or card issuer may require an additional identity or security verification step before approving the payment. Ognee does not control the approval or rejection decisions made by your card issuer.

5. Payment Authorization and Charges

When you submit an order, your payment provider may authorize or charge the final order total.

In some cases, your bank or payment provider may temporarily display the transaction as:

• Pending;
• Processing;
• Authorized;
• On hold.

A pending authorization does not always mean that the order has been successfully completed. Please check whether you received an Ognee order number and order confirmation email.

If no order confirmation page appears and no order number is issued, please contact us before attempting payment multiple times.

6. Order Confirmation

After your payment has been successfully accepted, you will receive:

1. An order confirmation page displaying your order number;
2. An order confirmation email sent to the email address provided during checkout;
3. A summary of the purchased products and final amount paid;
4. The shipping address provided with the order;
5. An estimated delivery date or delivery time range.

Once your order has been shipped, we will send a separate shipping confirmation email with tracking information when available.

Please make sure your email address is entered correctly. If you do not receive the order confirmation email, check your spam, junk, or promotions folder.

If you still cannot find the confirmation email, contact us and provide the email address used for your order.

7. Failed or Declined Payments

A payment may be declined or fail for several reasons, including:

• Incorrect card information;
• Incorrect billing address;
• Insufficient available funds or credit;
• An expired card;
• Restrictions placed by the card issuer;
• Online or international transactions being disabled;
• Additional verification not being completed;
• A temporary network or payment-processing error.

If your payment is declined, please:

1. Confirm that all payment information is correct;
2. Confirm that your billing address matches your bank records;
3. Contact your bank or card issuer for more information;
4. Try PayPal or another credit card available to you;
5. Contact Ognee customer service if the issue continues.

Ognee cannot override a payment decision made by your bank, card issuer, or PayPal.

8. Duplicate or Pending Charges

If you see more than one pending transaction, first confirm whether more than one Ognee order number was created.

A temporary authorization may occasionally appear even when an order was not completed. The release time for a temporary authorization is determined by your bank, card issuer, or payment provider.

If you believe you have been charged more than once for the same completed order, contact us with:

• Your name;
• Your order number;
• The email address used for the order;
• The date and amount of the transaction;
• A screenshot showing the transaction status.

For your security, please do not send us your complete credit card number, CVV, online banking password, or PayPal password.

9. Payment Security

Ognee uses security measures designed to protect information transmitted through our website.

Sensitive payment information, such as full credit card numbers, card security codes, and PayPal passwords, is processed directly by secure third-party payment processors. Ognee does not store complete credit card numbers, CVV codes, or payment passwords on its systems.

We may retain limited transaction information, such as the payment method, transaction ID, amount, time, and payment status, for purposes including:

• Processing and confirming orders;
• Payment reconciliation;
• Refund processing;
• Fraud prevention;
• Customer support;
• Compliance with applicable legal requirements.

For additional information about how we handle personal information, please review our Privacy Policy.

10. Order Verification

To protect our customers and prevent unauthorized transactions, some orders may be subject to payment or identity verification.

If additional information is required, Ognee may contact you using the email address or phone number provided with the order.

An order may be delayed, placed on hold, or canceled if:

• Payment cannot be authorized;
• The billing information cannot be verified;
• The transaction is identified as potentially unauthorized or fraudulent;
• The requested verification is not completed.

We will never ask you to provide your complete credit card number, CVV, PayPal password, or online banking password by email.

11. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

After Ognee processes a refund, additional time may be required for the amount to appear in your account. The posting time depends on PayPal, your bank, or your card issuer.

For eligibility requirements, return instructions, and refund conditions, please review our Return & Refund Policy.

12. Payment Support

If you have questions about a payment or experience a checkout problem, please contact:

Email: contact@ognee.com

To help us investigate efficiently, please include:

• Your full name;
• The email address used during checkout;
• Your order number, if available;
• The product you were attempting to purchase;
• The date and approximate time of the payment attempt;
• A screenshot of any error message.

Please do not email your complete credit card number, CVV, PayPal password, or online banking credentials.